What is your delivery time?
Due to the hand-crafted nature of BatikWalla clothing, orders are usually shipped in about two to three weeks. Call or email for specific requests or updates on your order, but keep in mind that these things can not be rushed - less jeapordize the quality of the design.

What are the prices for your batik clothing line?
You'll find all prices, as well as photographs and descriptions of all designs at our Etsy Catalog.

Is my credit card payment secure?
Yes! Etsy uses Paypal secure payment options.

What if I don't want to pay online?
There are several alternative ways to order our products. Orders made by money orders will be filled right away, while orders made by check will need to wait about 2 weeks for the checks to clear. Please see our Etsy store policies for details.

Are there other ways to order?
Yes, you can telephone in your order to us. Please see our Etsy store policies for details.

Can I use my paypal account?
Yes! Paypal is the easiest and quickest way to pay. You don't need a paypal account to use Paypal, but if you have an account, you can easily use it.

What is your refund policy?
If you cancel your order before it has shipped, all charges will be refunded. Exchanges can be made to the up to the full credit amount of the original purchase (not including the shipping) within 14 days of purchase.

If your order is received in damaged condition, please contact us within 3 business days of receipt for replacement. If you cancel or refuse shipment for any other reason, we will refund your charges less shipping and a 20% restocking fee.

Special circumstances for Exchange Credit past 14 days can be negotiated on a personal basis as long as the items are unwashed/unworn and we are notified in advance.

What about my personal information?
BatikWalla values your business and respects your privacy. We will use your personal information to fill and ship your order. We will never trade or give away any information about you to any other party. We may occasionally contact you about special discounts, sales or appearances in your area, but you may easily opt out of even these rare emails. There is an easy "unsubscribe" link at the bottom of each email we send.